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JT Dove Plumbing and Heating

Privacy Policy


J T Dove Limited has long recognised that individuals and other legal entities with whom we conduct business value their personal data. Modern information and communication technologies play a fundamental role in the activities of J T Dove Limited. It is the goal of J T Dove Limited to balance the benefits of technology with the right of our customers and contacts to prevent the misuse of their personal data.

The information that you provide to J T Dove Limited or that J T Dove Limited acquires about you will always be used exclusively for the purposes listed in this policy to support your customer relationship with J T Dove Limited. It will not be given or sold to any outside organisation for its use in marketing and solicitation.

J T Dove Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25/05/18.

The Collection, Processing, Transfer and Use of Personal Data

In some circumstances, J T Dove Limited may request personal information from you, like your name, company name, address, e-mail address, domain names, telephone or fax numbers, purchase history and ordering information and related data (altogether the "personal data"). Your response to such enquiries is strictly voluntary. J T Dove Limited also collects information about you with respect to the use of this web site (the "web site"); this information is collected automatically and requires no action on your part and encompasses information as to whether you visit the web site, how often you visit and what parts of the web site you visit most often.

J T Dove Limited uses your personal data to improve its web-based offerings as well as for other legitimate business purposes, such as order processing and after-sales services, by means of e-mail, post, fax or by calling you. Occasionally it may be required to share your personal data with third party suppliers, in order to facilitate delivery of goods purchased from J T Dove Limited. This personal information will be used solely for the purpose of delivery and will not be held or used for any other purpose by said third party supplier. We may also use your personal data to send you further information about J T Dove Limited products or services (in addition to specific information which you request or which we need to send to you). We may send this information by e-mail, post, fax, or by calling you. You are free at any time to opt-out of receiving such communications in future by completing our Marketing Consent Form or by contacting us using the contact details given below.

In general, you can visit our web site without divulging any personal information. However, there are areas of the web site that require this information to complete their customisation functions and may not be available to those choosing not to reveal the information requested.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Disclosure to Third Parties

J T Dove Limited may disclose aggregate statistics about its web site visitors, customers and sales in order to describe its services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying or identifiable information. J T Dove Limited may disclose personal data if required to do so by law or if it believes that such action is necessary to protect and defend the rights, property or personal safety of J T Dove Limited or its employees, its web site or visitors to its web site. J T Dove Limited may also disclose personal data on the sale of the whole or any related part of J T Dove Limited business and/or assets.

Credit Account Applications/Credit Accounts

In order to process any credit account application, we will supply your personal information to credit reference agencies (CRAs) and they will give us information about you, such as about your financial history. We do this to assess creditworthiness and product suitability, check your identity, manage your account, trace and recover debts and prevent criminal activity. We will also continue to exchange information about you with CRAs on an ongoing basis, including about your settled accounts and any debts not fully repaid on time. CRAs will share your information with other organisations. The identities of the CRAs, and the ways in which they use and share personal information, are explained in more detail at http://www.experian.co.uk/crain/index.html

Use of Cookies

J T Dove Limited occasionally uses Cookies in its web site. A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We do not collect any personal data relating to you and only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Web sites

This website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note, that J T Dove Limited do not have any control over said other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. Such websites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

CCTV

J T Dove Limited operates CCTV surveillance systems within each branch/site for health and safety and security purposes. Any person entering into a J T Dove Limited branch/site will be recorded on the CCTV system. Recording are stored for a period of no longer than 30 days after which recordings will be erased unless an incident occurs. Should an incident occur the recording will be downloaded and stored until no longer required.

Your Rights & Your Consent

By using this web site and providing your personal data to J T Dove Limited and/or generating personal data through the web site, you consent to the processing and transfer outside your jurisdiction and/or the European Economic Area of your personal data as set out in this data protection statement. J T Dove Limited reserves the right to change, modify or update this statement at any time. If we make any substantial changes we will endeavour to notify you by posting a prominent announcement on our web page.

You may choose to restrict the collection or use of your personal information in the following ways:

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by completing our online marketing consent form, by writing to us using the contact details below.

We will not sell, distribute or lease your personal information to third parties. We may use your personal information to send you promotional information about third parties which we think you may find interesting.

You may request details of personal information that we hold about you under the General Data Protection Regulations (GDPR). If you would like a copy of the information held by ourselves pertaining to you please write to us using the contact details below.

Once we have received a request and confirmed your identity as that of the data subject request, unless a relevant exemption applies (e.g. refusal of the request is necessary to safeguard the enforcement of civil law claims), we shall provide a copy of the personal information processed by us within one month of receipt of the request. If the request is complex, or there are a number of requests, we may extend the period by a further two months. If we extend the period for responding we shall inform you within one month of receipt of the request and explain the reasons for the delay.

Before providing personal data in response to a request, we shall review the information to be disclosed and ascertain whether the data includes personal data to other individuals. If it does we may redact the personal data of those individuals, unless those individuals have consented to disclosure of their personal data.

If the request is manifestly unfounded or excessive, for example, because of its repetitive character, we may charge a reasonable fee, taking into account the administrative cost of providing the personal data, or refuse to comply with the request.

If we are not going to respond to the request we shall inform you of the reasons for not taking action. We will also notify you of the options available to lodge a complaint with the ICO.

Under GDPR, data subjects have the right, in certain circumstances, to request that we erase their personal data "Right to be Forgotten". Should we receive such request and have confirmed your identity as that of the data subject, unless a relevant exemption applies (e.g. refusal of the request is necessary for the establishment, exercise or defence of legal claims), we will process your request in line with GDPR and erase your personal data within one month of receiving the request. If the request is complex, or there are a number of requests, we may extend the period by a further two months. If we extend the period for responding we shall inform you within one month of receipt of the request and explain the reasons for the delay.

If the request is manifestly unfounded or excessive, for example, because of its repetitive character, we may charge a reasonable fee, taking into account the administrative cost of providing the personal data, or refuse to comply with the request.

If we are not going to respond to the request we shall inform you of the reasons for not taking action. We will also notify you of the options available to lodge a complaint with the ICO.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or email as soon as possible, using the contact details below. We will promptly correct any information found to be incorrect.

WEBSITE TERMS OF USE

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern J T Dove Limited’s relationship with you in conjunction to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘J T Dove Limited’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Riversdale Way, Newburn Haugh Industrial Estate, Newcastle upon Tyne, NE15 8SF. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. All rights are reserved. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

Unauthorised use of this website or its content may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to deliver further information and do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

  • loss of profits, sales, business, or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

If you are a consumer user, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by use to you, which will be set out in our sale terms (01/01/05).

In the event of, we do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programs and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses such as trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

These terms of use, their subject matter and formation (and any non-contractual disputes or claims) shall be governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Details

If you have any questions about this data protection statement, the data processing practices of J T Dove Limited, or your dealings with this web site, you can contact us by e-mail at dpconsent@jtdove.co.uk, by phone on 0191 2295048 or by post to the address below:

J T Dove Limited
Web Support
Riversdale Way
Newburn Haugh Industrial Estate
Newcastle upon Tyne
NE15 8SF